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  • Q How long will the order take to arrive?

    A
    Delivery times may vary depending on your location and the shipping method chosen.
    Generally speaking
    The delivery time is divided into two parts:
    Processing Time: 1–2 business days
    Shipping Time: 3–8 business days (excluding weekends and holidays)

  • Q How can I change or cancel my order?

    A
    If your order has not yet been processed or shipped, you may still be able to change or cancel it by contacting our customer service team as soon as possible.

  • Q Where is my order?

    A
    You can track your order using the tracking number provided in your shipping confirmation email. Visit the carrier’s website to get real-time updates.
    If you didn’t receive a tracking number or if the tracking information appears incorrect, please Email Us for assistance.

  • Q My order never arrived. What should I do?

    A
    If your tracking information shows no movement or your package appears lost, please contact our support team with your order number.
    We’ll look into the issue and help resolve it as quickly as possible—Email Us.

  • Q My package was marked as delivered, but I didn’t receive anything.

    A
    Parcel carrier sometimes mark packages as delivered prematurely due to GPS updates. Please allow 2–3 business days for the package to arrive. If it still hasn’t been delivered, contact the carrier or Email Us for help.

  • Q The product I ordered doesn’t fit. What can I do?

    A
    Please send your order number and a brief description of the problem to the customer service email address, and we will arrange a return or exchange for you depending on the specific situation.

  • Q Can I exchange a product?

    A
    Yes, as long as the product meets the conditions of our exchange policy.
    For Quality Issues: If your item is defective or damaged due to a manufacturing issue and is still within the warranty period, please contact our customer service team. We’ll provide a solution that best fits your situation.

  • Q How long is the warranty period?

    A
    The product has a one-year limited warranty from the date of purchase, and no activation is required. If you register an account on our independent website and contact us through the independent website, you can get an additional one-year extended warranty service.
    If you encounter quality problems during the warranty period, please provide the order number and problem description and send an email to the customer service email address, and we will assist in handling it.
ABOUT NCVI

NCVI: Natural Care, Valuable Insistence
NCVI was founded in 2009. NCVI has integrated scientific research, production and sales into one, relying on strong scientific research and development strength, research and development of a number of infant products with intellectual property rights.

Copyright © 2024 NCVI. All Rights Reserved.

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