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  • Q How long will the order take to arrive?

    A
    Delivery times may vary depending on your location and the shipping method chosen.
    Generally speaking
    The delivery time is divided into two parts:
    Processing Time: 1–2 business days
    Shipping Time: 3–8 business days (excluding weekends and holidays)

  • Q How can I change or cancel my order?

    A
    If your order has not yet been processed or shipped, you may still be able to change or cancel it by contacting our customer service team as soon as possible.

  • Q Where is my order?

    A
    You can track your order using the tracking number provided in your shipping confirmation email. Visit the carrier’s website to get real-time updates.
    If you didn’t receive a tracking number or if the tracking information appears incorrect, please Email Us for assistance.

  • Q My order never arrived. What should I do?

    A
    If your tracking information shows no movement or your package appears lost, please contact our support team with your order number.
    We’ll look into the issue and help resolve it as quickly as possible—Email Us.

  • Q My package was marked as delivered, but I didn’t receive anything.

    A
    Parcel carrier sometimes mark packages as delivered prematurely due to GPS updates. Please allow 2–3 business days for the package to arrive. If it still hasn’t been delivered, contact the carrier or Email Us for help.

  • Q The product I ordered doesn’t fit. What can I do?

    A
    Please send your order number and a brief description of the problem to the customer service email address, and we will arrange a return or exchange for you depending on the specific situation.

  • Q Can I exchange a product?

    A
    Yes, as long as the product meets the conditions of our exchange policy.
    For Quality Issues: If your item is defective or damaged due to a manufacturing issue and is still within the warranty period, please contact our customer service team. We’ll provide a solution that best fits your situation.

  • Q How long is the warranty period?

    A
    The product has a one-year limited warranty from the date of purchase, and no activation is required. If you register an account on our independent website and contact us through the independent website, you can get an additional one-year extended warranty service.
    If you encounter quality problems during the warranty period, please provide the order number and problem description and send an email to the customer service email address, and we will assist in handling it.

  • Q Can I adjust the suction?

    A
    Yes, you can easily adjust the suction level based on your comfort and milk flow. Most breast pumps offer 9 suction levels and 4 suction modes. Simply use the control panel to find the setting that works best for your pumping needs. Models 8129,8132provide separate adjustment functions on both sides.

  • Q How to Clean and Sterilize a Breast Pump?

    A
    1. Parts Requiring Rinsing with Water and Drying
    The following parts should be rinsed with water and must be completely dried before use: Upper cover、Diaphragm、Flange、Silicone ring、Silicone duckbill valve、Nipple
    Note: Silicone ring, silicone duckbill valve, and nipple are not suitable for prolonged high-temperature sterilization.
    2. Parts Suitable for High-Temperature Sterilization
    The following parts can be sterilized using boiling water, microwave, dishwasher, or UV light: Pump body、Bottle cover、Screw cover、Bottle、Bottle stand
    3. Parts Requiring Wiping Only
    The following parts cannot be washed with water or sterilized at high temperatures and should be cleaned with a soft cloth: Motor、Air tube connector、Air tube、Charging Cable、
    General Recommendations
    Disassemble all parts before cleaning.
    Ensure all parts are completely dry after sterilization before reassembly.
    Avoid using harsh detergents to prevent material damage.
    Contact us immediately if any parts are missing or damaged.
    Important:
    Only use drinking-quality water for cleaning.
    Do not share your breast pump. It is a personal item intended for single-user use only.
    Always clean parts immediately after use to prevent residue buildup and bacteria growth.

  • Q How often should I replace breast pump accessories?

    A
    To maintain optimal performance and hygiene, regular replacement of pump accessories is essential, especially if you notice suction issues or visible wear and tear.
    Recommended Replacement Timeline:
    Silicone parts (like Duckbill Valves, diaphragms): Every 1–3 months
    Other parts (such as flanges, Tubings, milk collectors): Replace based on usage or if damaged
    Immediately replace any parts that show signs of:
    Cracking
    Fraying
    Stretching
    Reduced suction or improper fit
    Regular inspection and timely replacement ensure better pumping efficiency and protect your milk supply and breast health.

  • Q How to measure my breast pump flange size?

    A
    To find your correct flange size, measure the diameter of your nipple (do not include the areola), preferably in millimeters. Then refer to the flange sizing chart provided by NCVI. Choosing the correct flange size is crucial for comfort and effective milk expression. A poor fit may cause pain, reduce milk output, or damage nipple tissue.

  • Q Pain?

    A
    Pain during pumping is not normal and often indicates a problem with flange fit, suction level, or positioning.
    Steps to reduce discomfort:
    1. Check flange size: A flange that is too large or too small can cause nipple pain or damage.
    2. Adjust suction level: Start with a lower setting and increase gradually if needed.
    3. Always ensure your pump is correctly positioned and fits comfortably for a pain-free experience.

  • Q Leak?

    A
    Leaks can occur for several reasons. To prevent leaking, ensure proper posture, correct assembly, and timely part replacement.
    Common Leak Points and Solutions:
    Motor or collection cup: May not be securely connected, or the cup could be cracked. Make sure everything is sealed tightly.
    Pour hole: Check that the notches on the silicone shield and collection cup are properly aligned during assembly.
    Flange hole: May leak due to reclining too far. Also check if the duckbill valve is worn or torn.
    Replace parts every 1–3 months to maintain proper sealing.

  • Q Transfer?

    A
    If you are transferring milk: Use a clean and sterilized container to pour slowly to avoid spilling.
    If you are traveling with a breast pump:
    1. Make sure the power voltage matches your destination.
    2. Consult the airline's regulations before boarding the flight.

  • Q No suction?

    A
    If your breast pump is not producing suction, follow these steps:
    1. Check Duckbill Valves and membranes: Remove and inspect for damage like cracks, chips, or tears. Parts should fit snugly and lie flat. Replace any worn pieces.
    2. Confirm flange size: An incorrect flange size can lead to poor suction or no milk expression.
    3. Adjust settings: Try changing suction levels or modes.
    4. Ensure that all parts are assembled correctly and airtight before use.

  • Q Making a noise?

    A
    It is normal for breast pumps to make mild noise during operation, as the motor naturally generates sound while running. However, if you notice unusually loud or strange noises, it may indicate that a part is loose, improperly assembled, or damaged.
    Here are some steps to troubleshoot noise or squeaking:
    1. Keep parts dry before use – Moisture may lead to squeaking or slippage.
    2. Check for damage – Inspect all accessories to ensure they are intact and undamaged.
    3. Confirm correct assembly – Make sure all parts are installed securely and aligned properly.
    Ensure proper fit – The pump should be snug against your breast with no gaps. Wearing a well-fitted nursing bra can help keep the pump in place and reduce vibration or noise.
    If the noise continues despite following these steps, please contact our support team so we can help resolve the issue promptly.

  • Q Are teethers safe for babies to chew on?

    A
    Yes. All toys are made from non-toxic, BPA-free materials and comply with CPC(Children’s Product Certificate) l safety standards. Regular third-party testing ensures durability and child safety. Worry-free chewing by babies.

  • Q What age is suitable for using teethers?

    A
    Teethers are designed for babies 3+ months old when signs of teething appear (e.g., drooling, chewing). Choose soft, textured designs for gums relief.

  • Q How to clean silicone toys and teethers?

    A
    1.Daily Cleaning:
    Hand Wash: Use warm water (≤104°F) and mild baby-safe soap. Scrub gently with a soft brush.
    Dishwasher Safe: Place on the top rack (if dishwasher-safe symbol is present) and select a gentle cycle.
    2.Deep Sanitization:
    Boiling: Submerge in boiling water (212°F) for 3–5 minutes. Air-dry on a clean towel.
    Steam Sterilizer: Follow device instructions (typically 5–8 minutes).
    UV Sterilizer: Follow device instructions (typically 15–20 minutes).
    Important
    Avoid abrasive cleaners or bleach to prevent material degradation.
    Check for cracks or discoloration monthly and replace if damaged.
ABOUT NCVI

NCVI: Natural Care, Valuable Insistence
NCVI was founded in 2009. NCVI has integrated scientific research, production and sales into one, relying on strong scientific research and development strength, research and development of a number of infant products with intellectual property rights.

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